Trust.Zone VPN Review – Scam or not?
Trust.Zone offers barebones VPN service at a low price
Trust.Zone is a VPN service provider based in Seychelles, an African island state. The VPN market is a cutthroat market with many players competing based on product features, prices, and customer service. We will review Trust.Zone based on the 3 aforementioned overarching themes.
The Trust.Zone website is barebones and seemingly streamlined for signing up, rather than educating, subscribers. If you already know what a VPN can do for you, and are just shopping for price, this is not an issue. Everyone else is advised to consult other online sources to get acquainted with the VPN technology.
The primary reason for subscribing to a VPN service is to have better protection of one’s online privacy and anonymity. If you don’t have a VPN service, your Internet-connecting devices are susceptible to snooping by hackers, government agencies, and even your Internet Service Provider (ISP).
After you sign up for a VPN service, you need to configure your Internet devices – computers, smartphones, settop boxes, etc – for connecting to the VPN. Most if not all VPN vendors provide a client app that automates the setup process for Windows, macOS, iOS, and Android devices. Trust.Zone, however, only has a Windows app. For non-Windows devices, you need to follow their online instructions on how to manually configure the VPN. Tech-savvy subscribers with a do-it-yourself attitude may not mind doing that. Everyone else should be wary of this laborious task.
The level of security offered by a VPN depends on the VPN protocol used. The industry standard for balancing maximum security and speed is the OpenVPN protocol. The Trust.Zone Windows client app is a proprietary VPN implementation. The quality of this implementation is generally unknown. If you want to run the industry-standard OpenVPN protocol on your Windows devices, you can, but not with the Windows app. You need to configure OpenVPN manually, just like on a non-Windows platform.
You can set up Trust.Zone VPN on as many Internet devices as you want. But, you can only connect a maximum of 3 devices to the VPN at the same time. For example, you can connect your smartphone, laptop, and settop box to the VPN all at once. This is in line with industry average.
When you connect to the VPN, you are establishing an encrypted VPN tunnel to a Trust.Zone VPN server. The speed performance of the connection depends on many factors, including the proximity to the server. So, it helps a lot if there is a Trust.Zone VPN server nearby.
Servers & Locations
Trust.Zone deploys a total of 69 servers in 23 countries. This VPN network is tiny compared to its competitors which may have upwards of 1,000 servers across 200 countries. To avoid unpleasant surprises after you sign up for its paid VPN service, you should first make sure that you are geo-located near a Trust.Zone VPN server.
The VPN servers are organized into 47 zones for improved reliability. If a server is congested or unavailable for any reason, you will automatically be reconnected to a different server in the same zone.
When you request a web page, a Domain Name System(DNS) request is sent to a DNS server, which will translate the human-readable web page address into a machine-readable IP address. Because of its role, a DNS server has knowledge of all web pages accessed by its users. To safeguard your privacy, many VPN vendors deploy their own DNS servers, thereby keeping all Internet usage data in-house. Trust.Zone, contrary to industry best practices, uses third-party DNS servers instead of deploying their own.
Trust.Zone prices are among the lowest in the industry. Yet, it does not deter them from offering a 3-day free trial to anyone interested. You are restricted to a maximum of 1GB of data transfer during the trial. This is in line with industry practice, and in general, a reasonable upper limit for anyone who just wants to test out the service. What is more unsettling is that a trial subscriber cannot connect to all Trust.Zone VPN servers. Some of the servers are designated as ‘VIP only’, meaning that only paid subscribers have access. In fact, trial subscribers are totally shut out from certain countries, namely, India, Japan, and Australia.
The paid 12-month plan costs $2.99 (USD) per month. If you pay using Bitcoin, the price is further discounted by 10%. You can also opt for the 1-month or 3-month plan at slightly higher prices. For extra convenience, you can choose to make the subscription recurring for the 1 or 3-month plans.
Trust.Zone accepts payments by the major credit cards, Bitcoin, PayPal, Webmonkey, Alipay, and QIWI. Bitcoin is the best option for the protection of your anonymity. You can purchase Bitcoin anonymously to pay for the VPN service, whereas you need to provide personal information for all other payment options.
After you sign up for the paid plan, you have 10 days to request a full refund. This money-back guarantee is subject to the condition that you have not exceeded 1GB of bandwidth usage.
Trust.Zone bucks the industry trend of offering 24×7 live chat support.
Specifically, its support hours are Monday to Friday, 6:00 am to 4:00 pm GMT.
For Europeans, the schedule does not present a big problem because support is generally available during the working hours of the day. On the other hand, for North Americans who live in the west coast (GMT-7), it can be a major annoyance because support is only available in the wee hours of the morning. To complicate matters further, support is only offered via email. No live chat support.
- Affordable subscription prices
- Bitcoin payment is accepted and rewarded
- Manual configuration on all operating systems except Windows
- Windows client app is custom implemented, not industry standard
- Used third-party DNS servers
- Small VPN network
- Limited support hours, and no live chat
- The website lacks contents
- Free trial is offered only on a crippled basis